I have been here in France for more than ten years now….and over that time I have learned a few things about phone calls and courtesy. Often times, foreigners (being one myself I can speak from experience) have a harder time communicating over the phone. Especially understanding the person on the other end of the line. Perfecting that comes with practice. Another thing that comes with practice is finding the right words to use over the phone. I feel I have come to a point where I can perfectly manage phone calls using all the French courtesies and phrases that I have so diligently added to my repertoire over the past decade.